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What is Mediation?
Mediation is a negotiation process in which the disputing parties are assisted by a neutral third-party—a mediator.
Our mediators are volunteers trained to facilitate discussions and allow the parties to work out their own solution to the problem. Although the mediator may shuttle between the parties, it is usually best that the parties meet with the mediator in a conference. The parties may reach a settlement or they may not, but it is the parties who determine the outcome, not the mediator.
If the mediation process fails to bring about a settlement, we have an arbitration process in which a neutral third party will hear both sides and render a legally binding decision